TANGERANG (The Jakarta Post): Hundreds of would-be Mandala airlines passengers were stranded for hours at Soekarno-Hatta International Airport on Saturday.
Passengers due to fly on the 9 a.m. Yogyakarta flight finally lost their patience after about 1 p.m. With no explanation for the delay forthcoming from the airlines, the passengers turned in their tickets and switched to another carrier.
"After one hour of the delay, we asked for an explanation from airline management at the airport, but there was no clear reason for the delay and we were even told that the flight would leave at 1 p.m.," said Azis, one of the stranded passengers.
Disappointed with the poor service, all passengers finally flocked to the airline office to cancel their tickets.
"I was supposed to be in Yogyakarta at 12 a.m. to attend job training," said Azis, a resident of Ciputat, Tangerang, after waiting for about three hours.
Azis said however that he had no plan to demand compensation from the airline.
"They fine us if we cancel our tickets, but they don't offer compensation to passengers suffering from such long delays."
Dedi, an employee at the airline's operations department at the airport, insisted the delay was not caused by any damage to the plane. -- JP
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