DutchNews, May 10, 2016
Photo:
Ryanair.com
|
The Dutch company court
has upheld a €324,000 fine imposed on budget airline Ryanair by the Dutch
consumers authority ACM.
The ACM fined Ryanair for not adding all unavoidable
costs to the cost of air tickets displayed on its website, in violation of
consumer protection regulations. This meant most travellers paid ‘considerably
more’ for their tickets, the ACM said in March.
In addition, Ryanair only
operates an English language customer service desk, but fails to note this on
the website, the ACM said.
The original fine was €370,000 but this was lowered
after one charge was found to be not proven.
Ryanair has now revised its
booking process and prices do ‘include all foreseeable and unavoidable fees and
surcharges’, the ACM said.
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