Yahoo – AFP,
December 10, 2014
Seoul (AFP) - The daughter of Korean Air's CEO resigned Tuesday after being widely criticised for having the chief purser kicked off a plane because of the way she had been served some nuts.
Korean Air apologises over VP's nuts incident |
Seoul (AFP) - The daughter of Korean Air's CEO resigned Tuesday after being widely criticised for having the chief purser kicked off a plane because of the way she had been served some nuts.
Cho
Hyun-Ah, a top executive in Korean Air's in-flight service, forced the New
York-Seoul flight to return to its gate last Friday to remove the most senior
member of the crew, causing the plane to be delayed.
Her
behaviour attracted heavy criticism in South Korea, where she was accused of
being petty and arrogant, and even prompted a state probe over a possible
breach of aviation safety laws.
"I
feel so sorry for our customers and South Koreans for causing such trouble...
and seek forgiveness from the people who might have been hurt by me," Cho,
40, said in a statement released by Korean Air.
"I
will resign from all my posts at Korean Air to take responsibility for the
incident," she was quoted as saying.
Korean Air
CEO Cho Yang-Ho immediately accepted her resignation, according to the
statement.
Korean
Air's spokesman told AFP that Cho would retain the title of vice president even
though she no longer had any official role in the company, adding it was not
clear whether she would hold any responsibilities in the future.
The Seoul
flight had just left its gate at New York's JFK airport on Friday when the
incident occurred.
Cho,
sitting in first class, took exception to the arrival of some macadamia nuts
she had not asked for, and to the fact that they were served in a packet rather
than a bowl.
She
summoned the chief purser who, according to an earlier Korean Air statement,
replied with "lies and excuses" when challenged over his crew's
knowledge of in-flight service procedures.
Cho then
decided the chief purser was "incapable" and the plane returned to
the gate where he disembarked, causing an 11-minute delay in arrival.
Korean Air
-- South Korea's flag carrier -- earlier apologised for causing
"inconvenience" for passengers but defended Cho's action as a
"reasonable" move to improve in-flight service.
It also
argued that the final decision to deplane the employee was taken by the
captain.
Transport
Minister Suh Seoung-Hwan said earlier Tuesday the incident was being
investigated and any regulatory breach would be "handled sternly".
'Ugly behaviour'
The media
backlash against Cho has been extensive.
"This
ugly behaviour by the Korean Air boss's daughter puts the entire nation to
shame," Seoul's top business daily, the Maeil Business Newspaper, said in
an editorial.
"This
is a global embarrassment for South Korea... Korean Air should punish Cho, and
she should apologise to the public for disregarding passengers' safety,"
it said.
The Dong-A
Ilbo newspaper said Cho's action had exposed the "sense of entitlement and
supercilious attitude" prevalent among the rich.
"Apparently
some members of owner families like Cho see their companies like their own
kingdom," it added.
Cho, one of
the CEO's three children, joined Korean Air in 1999 and was promoted to vice
president this year.
A major
Seoul civic group joined the fray, saying it would ask prosecutors to
investigate Cho for a potential breach of aviation safety laws and disruption
of business.
"Given
the suffering of the cabin crew who were subject to such insult and abuse... the
prosecutors should launch an investigation immediately to prevent similar abuse
by high-level company executives in the future," People's Solidarity for
Participatory Democracy said in a statement.
A formal
request for the probe would be filed Wednesday, it added.
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