Jakarta Globe – AFP, Nov 21, 2014
The Uber App is shown in this Feb. 14, 2013, file photo in Washington, DC. (AFP Photo/ Paul J. Richards) |
Singapore.
Singapore on Friday announced new rules for mobile taxi booking apps, including
US-based Uber, in the latest move by governments around the world to regulate
the increasingly popular services.
Taxi-booking
and ride-sharing apps like Uber, Hailo and Lyft have spread rapidly in recent
years, drawing protests from cabbies in cities from London to San Francisco who
say it has led to soaring competition from unlicensed drivers.
Singapore’s
Land Transport Authority said the apps will have to apply for a three-yearly
“certificate of registration” starting from the second quarter of next year.
“Third-party
taxi booking services facilitate more efficient matching of taxis with
commuters and have become increasingly popular,” the LTA said, adding the new
rules are designed to “safeguard commuter safety and interests”.
Apps
operating in Singapore will need to agree to dispatch only licensed taxis and
drivers, while information on fare rates and other fees payable for a ride must
be disclosed to passengers.
The apps
will be barred from requiring passengers to disclose their destinations when
they make bookings due to concerns some taxi drivers may try to avoid certain
routes, the LTA said.
Operators
are also required to provide “basic customer support”, including lost and found
services and a platform for customers to file complaints.
Passengers
in Singapore can only use Uber to connect to registered taxis and limousines,
unlike in some other cities around the world where the app is used to hire
private cars and ride-share to cut fares.
Other
similar apps operating in Singapore include Britain’s Hailo, regional player
Easy Taxi and Malaysia-based GrabTaxi.
At present,
these apps already comply with Singapore’s new requirement for the taxis to be
licensed.
Michael
Brown, Uber’s Southeast Asia general manager based in Singapore, on Friday
welcomed the new rules.
“We
appreciate that the LTA has acknowledged the benefits our technology brings,
and like Uber, is putting the interest and safety of consumers and drivers
first,” Brown said in a statement to AFP.
Uber has
been battling scandal in recent days, scrambling to allay fears that its
employees have spied on passengers through a “God View” feature that shows
where riders are located at any given time.
Emil
Michael, Uber’s executive vice president of business, also sparked anger by
outlining a vision of spending $1 million on digging up dirt on journalists
critical of the start-up.
Michael
apologized for the comments and stressed neither he nor Uber would ever
actually resort to the kind of tactic he suggested.
Agence France-Presse
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