The Jakarta Post, Jakarta | Sun, 11/21/2010 10:05 PM
Flagship carrier Garuda Indonesia has denied rumors that the cancellation of numerous flights on Sunday was not caused by a strike of its workers but was due to a technological glitch.
“We have implemented a new IT system for the integration of the management of flights, crew and passengers. The new system has been up and running for three days, but now we’ve had a glitch,” Garuda vice president Pudjobroto told The Jakarta Post.
Pudjobroto apologized on behalf of Garuda and promised that passengers would be compensated for their grief, and those left stranded at airports had been given free accommodations until new flights were available.
“This new system monitors a huge operation. We are operating 81 jet airlines, 580 pilots and 2,000 cabin crew and 2,000 flights per week. The system is still working and we are fixing the bugs,” Pudjobroto said.
Pudjo said the main problem behind today’s cancellations -- at least six in Jakarta and one each in Aceh, Denpasar, Surabaya, Semarang and Pangkalpinang — was a mix up in the scheduling of cabin crew.
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