The Jakarta Post, Jakarta | Tue, 11/23/2010 10:26 AM
A technical glitch in national airline Garuda Indonesia's new IT system has stranded thousands of passengers in airports across the country, and more than 5,000 Indonesian hajj pilgrims in Saudi Arabia.
Three travel agencies that specialize in hajj packages, Maktour, Safari Suci and Khalifah, reported cancellations of a total of 12 Garuda flights.
Hajj and Umrah Association head Syarqowie Ghozali said Garuda was not sufficiently compensating the stranded passengers.
Garuda gave each of its ticket holders at the Saudi Arabia airport 180 riyal (US$ 48),which was less than the 300 riyal (US$ 80) room rate charged by the cheapest airport hotel there.
Separately,Garuda Pilot Association chairman Stephanus Gerrardus dismissed rumors the cancellations were caused by a pilot strike.
Garuda Workers Union member Tomy Tampatty said there was tension between the workers and the board of directors.
“But there is no strike,” he said.
Garuda announced it would not take ticket orders until Wednesday while it resolved the computer problem.
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