Jakarta Globe – AFP, October 18, 2013
The Philippines’ main Manila airport terminal has been named the World’s worst for the second year in a row in a survey by an online travel website.
Passengers rest on a bench at the airport in Manila on April 27. (Reuters Photo/Cheryl Ravelo) |
The Philippines’ main Manila airport terminal has been named the World’s worst for the second year in a row in a survey by an online travel website.
Officials
on Friday brushed off the survey results, insisting conditions were being
improved.
“The Guide to
Sleeping in Airports,” a popular travel site, said Manila’s crowded Terminal 1
was the worse in the world, based on a traveler survey that assessed comfort,
convenience, cleanliness and customer service.
Reviews for
Manila’s Terminal 1 posted on the site mentioned “dilapidated facilities,”
dishonest airport workers — particularly taxi drivers — long waiting times and
rude officials.
“These are
old issues,” Manila airport Terminal 1 manager Dante Basanta told AFP, adding
that the problems were already being addressed by the government.
He conceded
that the Manila airport, with a capacity of about 6.5 million passengers
annually, was overstretched, handling 8.1 million travellers last year.
Indonesian
airports did not occupy any positions on the list, but Jakarta Soekarno-Hatta
airport was ranked the sixth worst in Asia, behind Manila, Calcutta, Islamabad,
Chennai and Mumbai, respectively.
The
terminal at the Italian airport of Bergamo was named the second-worst in the
world. According to the site, “people [there were] loafing around without
T-shirt or without shoes as if they were in their homes and no one gives a
hoot.”
The
third-worst was Calcutta, just edging out Islamabad, ahead of Paris Beauvais.
The best
rated airports were Singapore Changi, Seoul Incheon, Amsterdam Schiphol, Hong
Kong and Helsinki Vantaa.
Manila’s
Terminal 1, the oldest of its four passenger terminals, was built 32 years ago.
The government has launched a 2.5-billion-peso ($58 million) renovation
programme for the terminal.
It is also
attempting to reduce congestion by moving at least three million passengers a
year to a newer terminal.
Agence France-Presse
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